PRIVACY POLICY

This privacy policy will explain how our organisation uses the personal data we collect from you when you use our services.

Carters Physiotherapy and Pilates is registered with the IOC - Reference: A8701356

 

Topics:

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Privacy policies of other websites

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities

 

What data do we collect?

 

Our Company collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

  • Relevant medical data for Physiotherapy and Pilates participation

 

How do we collect your data?

 

You directly provide Carter’s Physiotherapy and Pilates with the data we collect. We collect data and process data when you:

  • Book an appointment

  • Sign up to become a member

  • Voluntarily complete a customer questionnaire and consent form

 

How will we use your data?

 

Carter’s Physiotherapy and Pilates collects your data so that we can:

  • Ensure full awareness of any medical conditions to ensure best management

  • Utilise your medical information to form an exercise/treatment plan tailored to your individual needs

  • Contact you if needed to advise regarding the need to cancel or change appointments or classes

  • Keep a record of your treatments/classes attended and what was completed as a medical log

 

How do we store your data?

 

Carter’s Physiotherapy and Pilates securely stores your data at 16 Austin Avenue, Laleston, CF32 0LG in a lockable cabinate and/or a password encrypted computer.

 

Carter’s Physiotherapy and Pilates will keep your data for 6 years. Once this time period has expired, we will delete your data by either shredding or deleting.

 

Marketing

 

Our Company would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Carter’s Physiotherapy and Pilates from contacting you for marketing.

If you no longer wish to be contacted for marketing purposes, please email.

 

What are your data protection rights?

 

Carter’s Physiotherapy and Pilates would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Carter’s Physiotherapy and Pilates for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Carter’s Physiotherapy and Pilates correct any information you believe is inaccurate. You also have the right to request Carter’s Physiotherapy and Pilates to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Carter’s Physiotherapy and Pilates erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Carter’s Physiotherapy and Pilates restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Carter’s Physiotherapy and Pilates processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Carter’s Physiotherapy and Pilates transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: 07515160825

Or write to us: 16 Austin Avenue, Laleston, CF32 0LG

 

Cookies

 

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

 

For further information, visit allaboutcookies.org.

 

How do we use cookies?

 

Carter’s Physiotherapy and Pilates uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in

  • Understanding how you use our website

 

What types of cookies do we use?

 

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

  • Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

 

How to manage cookies

 

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

Changes to our privacy policy

 

Carter’s Physiotherapy and Pilates keeps its privacy policy under regular review. This privacy policy was last updated on 9 January 2020.

 

How to contact us

 

If you have any questions about Carter’s Physiotherapy and Pilates privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

 

Email us at: admin@cartersphysioandpilates.com

Call us: 07515160825

Or write to us at: 16 Austin Avenue, Laleston, CF32 0LG

 

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.